COVID19
Notwithstanding the current exceptional situation and any possible delays in processing and transportation we are committed to fulfilling all e-commerce orders. Please do not hesitate to contact us with any more specific questions or to learn more about your pending order.
Please note that refunds might take longer than 10 days.
We wish to reassure you that the Heniis Group complies with hygienic and sanitary
guidelines and protocols requested by all relevant authorities and that, as per the
WHO, World Health Organization.
Please do not hesitate to contact us by phone, email or through our social media.
SHOPPING ONLINE
You can explore products online by new arrivals or by choosing a product category. Refine your search with available filters. When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right-hand corner of the page. To complete your purchase simply enter your shipping, billing, and payment details.
If your order contains more than one item it may default to send the products separately in multiple shipments. Should you wish to only receive one shipment together when the full order is complete, simply deselect this option. The option to receive the entire order as a whole is not applicable when an order contains pre-order products and/or permanently personalized products, as defined in the below sections.
Our online store offers a wide selection of products from the season’s collections and our selection is regularly updated.
Each product page includes a size guide with conversions to help determine the best fit.
We accept payment through all major credit, debit cards, UPI, Payment Wallets and PayPal.
This website features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security for all transactions.
The charge will be in the same currency as the prices you see at checkout.
The order total includes the GST.
You will not need to pay any extra duties or taxes at delivery.
You will receive an invoice with the billing details entered at checkout for every order placed on the website.
The order will be confirmed when we send the confirmation email for each shipment to the email address you provided.
The email(s) will contain confirmation and summary of the order in relation to each product such as the product description and the total price of the order, including taxes and any shipping costs.
Should you need to cancel your order, please contact us as soon as possible. After the order has been prepared for shipping, it can no longer be cancelled.
For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request minor modifications, please let us know and we will do our best to provide assistance.
You can contact Client Service by phone on 04953500425 or on our website Monday through Saturday from 10 am to 5 pm or by email: customercare@heniis.com.
DELIVERY AND COLLECTIONS
You can select your preferred delivery method at checkout:
- The product is delivered as per the logistic policy, Monday-Saturday. Within 5 Days Orders placed after 3 pm will ship the following day, orders placed after 3 pm on Saturday will ship on Monday.
Orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping. All shipments require a signature on delivery. As soon as the package is shipped you will receive an email containing your Tracking Number.
A Tracking Number will be assigned to each package as soon as it is shipped.
You will receive an email containing the tracking number and a link to follow the delivery.
We invite you to choose the location where you want your order delivered, as our catalogue and services may change according to the selected location.
You can change location through the menu on the top right-hand corner of every product page.
RETURN POLICY
Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase:
- The products must be in their unused, original condition, with all tags, including but not limited to, security tags, attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted). In the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return.
- The return must be requested within 10 days from delivery of the order.
- The products must be shipped back via our courier provided
- We reserve the right to designate items that are not eligible for return or refund on the website. Such designation will be noted on the web page displaying the respective products.
If you encounter any issue with the products, you received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.
Products may be returned for any reason within 7 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense and we do not guarantee in case of loss, damage or theft.
On receipt of the parcel, we will verify the integrity of the items before accepting your return and issuing the refund. This may take between 15-30 days.
The refund is issued directly to the original method of purchase and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
In-store returns are not eligible for a refund, and can only be returned for exchange or store credit. We will send you a confirmation email as soon as we have processed the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you receive our email.
WARRANTY
HENIIS merchandise sold by us or through authorized retailers only, has a warranty against manufacturing defects, determined in our sole discretion, for 45 days from the date of purchase. This warranty does not cover normal wear and tear.
We offer our clients after-sales assistance with repairs both within and beyond the warranty period, with terms varying upon a series of elements. We will be glad to help you whenever technically possible to solve any needs related to re-sewing, re-stitching, replacing parts, etc.
If you think your item has a production-related problem, please contact the original point of purchase to receive further assistance. For any further questions, please do not hesitate to contact our Client Service.
Should your item incur damage, either accidentally or due to normal wear and tear, we will be glad to examine it to determine if a repair is possible. Please do not hesitate to contact us with any additional questions.