Return and Refund policy - Heniis

Return and Refund policy

  1. You can request to return purchased product within 7 calendar days from the date of delivery.
  2. To apply for the refund and return, the purchased product should meet the below-mentioned conditions:
    Category Conditions
    Correct Product The product/ brand/ article number/ bar code should match. 

    Do not detach and damage the MRP tag.
    Complete Product If the purchased product includes an add-on or comes in a combo

    while returning all the products should be present.
    Unused Product The purchased product will only be eligible for a return if it is unused,

     unwashed, unsoiled, and without any fragrance.
    Undamaged Product Only the undamaged product without holes and tears will be eligible for return.
    MRP tag Tags should be attached with the product and undamaged.
  3. Any used promotional voucher (Gift Voucher & Discounted or any other offer voucher) will not be refunded.
  4. Only after receiving the product and quality check, will the refund be initiated.
  5. If the purchased product fails in the quality check, the refund procedure will not be initiated further.
  6. The maximum amount of INR 100 will be reimbursed as charges for each product if the customer sends the product using any courier service.