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Frequently Asked Questions
Products may be returned for any reason within 7 days from delivery. Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase
we will verify the integrity of the items before accepting your return and issuing the refund. this may take after pickup between 5-7 days.
A Tracking Number will be assigned to each package as soon as it is shipped.
You will receive an email containing the tracking number and a link to follow the delivery
Taxes are included in the price of the item. the carrier will not require a duty fee for delivery.
The order will be confirmed when we send the confirmation email for each shipment to the email address you provided.
You can explore products online by new arrivals or by choosing a product category. Refine your search by Selecting Price, Size, Category When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right hand corner of the page. To complete your purchase simply enter your shipping, billing and payment details.
If your order contains more than one item it may default to send the products separately in multiple shipments. Should you wish to only receive one shipment together when the full order is complete
We accept payment through all major credit, and debit cards, UPI, Payment Wallets, and PayPal This website features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security of all transactions
Orders or parts of an order may be cancelled by our system for various reasons. Some of the possible reasons are follows:
> Unavailable Items)/item out of stock for amy reason
> Difficulty in processing/failed to confirm your payment, information
> Inability to ship to address provided for any reason
> Routine quality and customer care policy revamping
> Any means of non-processable order or customer information
After you have placed an order, there is a payment option and delivery address confirmation and the event of clicking the "Place Order", you can cancel your order before the packaged and shipped confirmation status forced by our system, but cannot change your order. Our system is designed to process and ship orders rapidly which means the period of cancellation available be differ or must be less possibly on all orders. Once you receive your order through our courier, simply return any unwanted items by following our Return instructions.
Note: You may only cancel your order before you receive an email notifying you that: We have successfully packaged and are ready to ship your order or We have successfully packaged and shipped your order or both. Please contact us immediately at 04953500425, if you wish to request a customized cancelation-process for your order. We will be happy to support you all the possible manner based on the Order and Shipping Policy
If your order has cancelled, you will receive multiple intimations/notices via email and other accepted means of communication registered by the customer with us. It will explain the reason for the cancellation and for any confirmation you can visit the order section of your account in the HENIIS website. The billing of the item/order will be cancelled immediately and the refund will be processed in a priority based. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, please send an Email to us by clicking Customer Care.